Shipping policy
Thank you for shopping at ugauaghsd.us. We are committed to delivering your order accurately and securely. Below you will find the detailed terms and conditions that constitute our Shipping Policy.
1. Order Processing & Timelines
To ensure your order arrives in perfect condition, all packages go through a processing and transit phase. Please note the following timelines:
Order Cut-off Time: 2:00 PM (PST/PDT) — Orders placed after this time will be processed on the following business day.
Order Handling Time: 1 to 1 business days (Monday to Friday). This includes order verification, quality checks, and packaging.
Transit Time: 1 to 4 business days (Monday to Friday). This is the time it takes for your items to travel from our shipping facility to your destination.
Total Estimated Delivery Time: 2 to 5 business days.
Note: Business days do not include weekends (Saturday and Sunday) or official public holidays.
2. Shipping Rates
We strive to keep our shipping costs as simple and transparent as possible:
We offer reliable shipping services to destinations across the United States.
Any applicable shipping fees or promotional free shipping offers will be clearly calculated and displayed at the checkout page before you complete your purchase.
3. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number(s).
The tracking information will typically become active within 24-48 hours of dispatch.
You can use this number to monitor the progress of your shipment directly on our website or via the carrier's portal.
4. Delivery Issues & Address Corrections
Incorrect Address: Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders that cannot be delivered due to incorrect or incomplete address information provided by the customer.
Address Modifications: If you notice an error in your shipping details, please contact us immediately at support@ugauaghsd.us. Once an order has entered the handling and shipping phase, we are unable to change the delivery address.
Missing or Damaged Packages: If your tracking status shows "Delivered" but you have not received your package, or if your items arrive damaged, please reach out to our support team within 7 days of the stated delivery date so we can assist you in investigating with the carrier.
5. Contact Information
If you have any questions or require further assistance regarding the shipment of your order, please do not hesitate to contact our dedicated customer service team:
Website: ugauaghsd.us
Email: support@ugauaghsd.us
Phone: +1 636-923-2000